Position: Guest Relation Officer

Company Overview:

STAR4Hire is a leading hospitality company based in Sulawesi Utara, Indonesia. We are committed to providing our guests with exceptional service and creating unforgettable experiences. We are currently looking for a Guest Relation Officer to join our team and help us continue to deliver exceptional service to our guests.

Job Overview:

As a Guest Relation Officer, you will be responsible for ensuring that our guests have a pleasant and memorable stay at our hotel. You will be the main point of contact for guests and will be responsible for handling their inquiries, requests, and concerns in a timely and professional manner. You will also be responsible for providing information about the hotel's facilities, services, and local attractions to enhance the guest experience.

Key Responsibilities:

- Greet and welcome guests upon arrival and ensure a smooth check-in process

- Handle guest inquiries, requests, and complaints in a professional and efficient manner

- Maintain a good relationship with guests throughout their stay, anticipating and fulfilling their needs

- Provide information about the hotel's facilities, services, and local attractions to enhance the guest experience

- Coordinate with other departments to ensure all guest requests are fulfilled in a timely manner

- Assist with guest check-out process and ensure accurate billing

- Respond to guest feedback and take necessary actions to resolve any issues

- Maintain a high level of knowledge about the hotel's products and services

- Assist with guest reservations and ensure accuracy of guest information in the system

- Maintain a neat and organized lobby area and ensure all guest areas are clean and well-maintained

- Handle any special requests or arrangements for guests, such as transportation, special events, or dining reservations

Requirements:

- Bachelor's degree in Hospitality Management or a related field

- Minimum of 2 years of experience in a similar role, preferably in a hotel setting

- Excellent communication and interpersonal skills

- Strong customer service skills and the ability to handle difficult situations with tact and diplomacy

- Fluent in English and Indonesian, both written and spoken

- Knowledge of local attractions and points of interest in Sulawesi Utara

- Ability to work flexible hours, including weekends and holidays

- Strong organizational and time-management skills

- Proficient in Microsoft Office and hotel reservation systems

- Must be able to work well in a team environment and independently

- Positive attitude and a passion for providing exceptional service to guests

If you are a highly motivated individual with a passion for hospitality and providing exceptional service, we would love to hear from you! Join our team at STAR4Hire and help us create unforgettable experiences for our guests.