JOB DESCRIPTION

Position: Housekeeping Attendant / Room Attendant

Department: Housekeeping
Location: Hotel (Turkey)
Reports To: Housekeeping Supervisor / Executive Housekeeper

1) JOB PURPOSE

To maintain the cleanliness, hygiene, and overall presentation of guest rooms and assigned hotel areas, ensuring a comfortable, safe, and high-quality stay experience for all guests.

2) KEY DUTIES & RESPONSIBILITIES

A. Guest Room Cleaning & Setup

• Clean and service guest rooms according to hotel standards and SOPs.
• Make beds and replace linens following hotel procedures.
• Clean and sanitize bathrooms (toilet, shower, sink, mirrors, floors).
• Refill and replace guest amenities (towels, toiletries, tissues, water, etc.).
• Ensure rooms are properly arranged and ready for guest use (“Ready to Sell”).
• Handle minibar restocking (if applicable) and report any discrepancies.

B. Public Area & Corridor Maintenance

• Clean assigned public areas such as corridors, elevators, lobby sections, or staircases as required.
• Maintain cleanliness of housekeeping pantry, trolley, and storage areas.

C. Equipment & Inventory Control

• Use cleaning chemicals and equipment safely and correctly.
• Maintain housekeeping trolley and ensure sufficient supplies at all times.
• Report any damaged tools, missing items, or supply shortages to the supervisor.

D. Reporting & Coordination

• Update room status accurately: Dirty, Clean, Vacant, Occupied, Out of Order.
• Report maintenance issues (air conditioning, lighting, plumbing, furniture damage) to Engineering.
• Handle guest lost-and-found items according to hotel policy.
• Coordinate with Front Office regarding room readiness and guest requests.

E. Guest Service & Professional Conduct

• Respond politely and promptly to guest requests (extra towels, amenities, laundry pickup, etc.).
• Maintain a professional appearance, grooming, and respectful behavior at all times.
• Respect guest privacy and follow security and confidentiality procedures.

3) PERFORMANCE STANDARDS (Simple KPI)

• Achieve daily room cleaning targets (example: 12–18 rooms/day depending on hotel).
• Maintain high-quality cleaning standards with minimal guest complaints.
• Accurate room status reporting and strong attention to detail.
• Punctuality, discipline, and professional work attitude.

4) QUALIFICATIONS

• Minimum high school graduate (hospitality background is an advantage).
• Previous hotel housekeeping experience is preferred (fresh graduates are welcome).
• Physically fit and able to work long hours standing, lifting, and moving linen.
• Detail-oriented, reliable, honest, and fast learner.
• Basic English communication skills are a strong advantage.

5) REQUIRED SKILLS & PERSONALITY

• Strong attention to cleanliness and detail
• Customer-service mindset
• Good teamwork and communication
• Ability to follow SOP and work efficiently
• Strong integrity and respect for guest privacy

6) WORKING HOURS

• Shift-based schedule (morning / afternoon, depending on hotel operation)
• 6 working days / 1 day off (standard in hospitality)